Resume

Brittan Bright

Brittan Bright

Customer Success Director

Location
Greater New York City Area
Industry
Internet

Summary

10 years of digital marketing experience in managing/growing partner relationships, developing new business, and growing revenue. I love to build client relationships as well as lead teams responsible for client management and growth.

Experienced in client-facing negotiations, presentation, problem-resolution and client assessment.

Passionate leader with an eye for talent, a heart for coaching and a team-driven spirit.

Specialties:

Business Development
Client Management
Team Leadership
Sales Operations
Training (Internal & External)
Digital Evangelist - Presenter, panelist, and public speaking
Digital Marketing: SEO, Social Media and Content Marketing

Experience

Customer Success Director

Marin Software

Public Company; 501-1000 employees; Internet industry

March 2014Present (2 months) Greater New York City Area

Director of Client Strategy

iAcquire

Privately Held; 51-200 employees; Marketing and Advertising industry

October 2012November 2013 (1 year 2 months) Greater New York City Area

iAcquire is a leader in digital brand strategy and marketing services engagement for SEO, reputation management, content marketing, digital public relations, and social media marketing.

As Account Director, I manage iAcquire's Client Solutions team, empowering them to delight our clients at every turn. Strategic team lead, including objective setting, tracking, cross-department reporting, and growth.

Primary responsibilities include client success, client retention, and revenue growth.

Other responsibilities include identification and integration of new services, capabilities and products into iAcquire's offering.

Account Director

GroupM Search/Mindshare

Public Company; 10,001+ employees; WPPGY; Marketing and Advertising industry

December 2011October 2012 (11 months) Greater New York City Area

GroupM Search is the search marketing specialist division of GroupM, the media buying and planning arm of WPP responsible for more than 1/3 of the world's media buying. GroupM Search provides thought leadership, search innovation, technology and resources to GroupM's global media divisions.

As Account Director I lead the account team in client development, implementation, and ongoing strategy. Primary responsibilities were to meet our client's business objectives, create key partnerships, and identify growth opportunities for GroupM Search.

In this role I also led the charge on tracking and measuring client satisfaction as well as account renewals. Introduced a number of processes and models to help ensure our team was operating as efficiently and as successfully as possible.

Clients: Unilever, BP Global (Castrol), Forevermark, Pfizer Corporation

Sr. Account Executive

Slingshot SEO

Privately Held; 51-200 employees; Marketing and Advertising industry

August 2010September 2011 (1 year 2 months) Indianapolis, Indiana Area

Slingshot SEO is a leading search engine optimization practice offering full-service strategic consulting and internet marketing services focused on results for enterprise-caliber clients.

In this role, I actively developed new business through a variety of ways. I worked with my clients to create new opportunities for us to partner, keep them happy and exceed their targets.

I collaborated with marketers to propose and negotiate a custom SEO strategy including keyword research, architectural, and link graph competitive analysis. Additionally, I supported the internal SEO team to ensure proper execution, project management and ongoing identification of areas of growth.

Business Development Manager

Compendium Blogware

Privately Held; 11-50 employees; Computer Software industry

February 2010July 2010 (6 months) Indianapolis, Indiana Area

Compendium is a SaaS content publishing tool for social media and search marketing to connect and leverage social content for new business acquisition. Companies like Expedia, ServiceLive, and HHGreg leveraged Compendium's platform to drive new business through strategic blogging and social search marketing.

International Sales Solutions

Monster

Public Company; 1001-5000 employees; MWW; Internet industry

January 2008June 2009 (1 year 6 months)

Served as subject matter expert specializing in consulting with domestic-based, multi-national companies looking to execute a global recruitment strategy. Employed solution-based selling approach for relevant, customized packaging and optimal product implementation and utilization.

Internet Recruitment Consultant

Monster

Public Company; 1001-5000 employees; MWW; Internet industry

January 2006December 2007 (2 years)

Developed value-added relationships potential / new clients and maintained customer relationships by providing personal attention and support for online recruitment.

Business Development Manager

Apollo Group

Public Company; 10,001+ employees; APOL; Higher Education industry

April 2005December 2006 (1 year 9 months)

Generated 100 leads per month through contact maintenance and initiation. Organized and executed events such as information sessions, training seminars, and job fairs.

Admissions Counselor

Apollo Group

Public Company; 10,001+ employees; APOL; Higher Education industry

July 2004March 2005 (9 months)

Initiated approximately 80 prospective student calls daily, maintained database of student leads, counseled prospective students on financial aid, interviewed students, coordinated community outreach efforts, and executed recruitment plan for prospective students.

Certifications

  • Google Analytics

    • Google
    • March 2013

Skills & Expertise

  1. SEO
  2. Social Media Marketing
  3. Copywriting
  4. Blogging
  5. Corporate Blogging
  6. Content Strategy
  7. Content Development
  8. New Business Development
  9. Client Retention
  10. Client Services
  11. Client Acquisition
  12. Client Communication
  13. Client Relationship Building
  14. Developing Client Relationships
  15. Client Interfacing
  16. Public Speaking
  17. SaaS
  18. Account Management
  19. Leading Cross Functional Teams
  20. Contract Negotiation
  21. RFP preparation
  22. Trade Shows
  23. Conferences
  24. Cross-functional Team Leadership
  25. Events
  26. CRM
  27. Social Media
  28. Financial Services
  29. Business Development
  30. Recruiting
  31. Customer Acquisition
  32. Sales Management
  33. Sales Operations
  34. Sales
  35. Marketing
  36. Web Analytics
  37. Online Marketing
  38. Salesforce.com
  39. Solution Selling
  40. Leadership
  41. Management
  42. Entrepreneurship
  43. Selling
  44. Lead Generation
  45. Online Advertising
  46. PPC
  47. Enterprise Software
  48. Email Marketing
  49. Mobile Marketing
  50. Digital Marketing

Publications

Education

Manchester College

BA, Major: English Minor: Journalism

19992003

Activities and Societies: Member of the Varsity Women’s Soccer Team, volunteer tutor for Manchester College’s ‘Writing Center’, Staff Writer for Manchester College’s student newspaper 'The Oak Leaves', member of the editing staff for Manchester College’s broadside publication 'Susurrus', volunteer counselor for at-risk minority youth 'Hawthorne Program'.

Projects

  • Mozcon 2013 Presentation

    • July 2013 to July 2013
    Team Members: Brittan Bright

    Building Your Business: Relationship and Other "Soft Skills"

    Ever dealt with a difficult client or a boss who just didn't understand? Brittan teaches you essential relationship building skills and tips and tricks for making your business interactions smooth and easy. Whether you're always putting out fires or pitching new ideas, you won't want to miss this.

  • The Circus of Selling & Managing Content Strategy

    • July 2013 to Present
    Team Members: Brittan Bright

    Presented at an Human After-all, an iAcquire Meet-up.

  • Interactivity is Interpersonal- Seattle Interactive Conference

    • October 2013 to Present
    Team Members: Brittan Bright

    How often do we discuss what it requires to get the incredible work presented at conferences to happen? Presentations don’t often include details of the sleepless nights, politics, dropped balls, creative differences, differing work styles and obstacles certain to pop up in even the most amicable of collaborations. Let’s get real about navigating the red tape, red lights and red faces and talk about what it really takes to overcome what is holding back our work.

  • Navigating Corporate Politics- DFWSEM State of Search Conference 2013

    • November 2013 to Present
    Team Members: Brittan Bright

    Having a tough time turning innovative ideas and exciting campaigns into a reality? This session will arm you with tactics for overcoming the inevitable obstacles that prevent good ideas from becoming good work.
    Action Item 1: How to sell your big ideas to your boss.
    Action Item 2: Tips for understanding & overcoming corporate politics.
    Action Item 3: Advice for navigating territory lines.

Additional Information

Websites:
Honors and Awards:

Monster 100% Club 2006 & 2007

Latest images

Latest from blog

About Us

Brittan Bright is the curly-haired and curious bold bouncer from Naptown to Brooklyn. She's spicy, sassy and inspired by: fun, feng shui, change, challenges, yogis, music, love & the world wide web. Get in touch!